Privacy policy

1. Information We Collect

We may collect, use, store, and process different types of information depending on how you interact with Sellmato.

a. Identity Information

This may include:

• Full name

• Username or display name

• Profile details

• Business or brand name (where applicable)

b. Contact Information

This may include:

• Email address

• Phone number

• Billing or contact address

• Customer support communications

c. Account and Profile Information

When you create or use a Sellmato account, we may collect:

• Account login details

• Profile preferences

• Role type (for example: creator, merchant, regional leader, or customer)

• Storefront or platform setup information

d. Transaction and Commerce Information

To operate the platform, we may collect information related to activity on Sellmato, such as:

• Product interactions

• Storefront activity

• Order or transaction records

• Payment-related activity

• Payout-related details

• Collaboration or merchant engagement activity

e. Technical Information

When you access our website or platform, we may automatically collect technical information, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Time zone and location data

• Log and diagnostic information

• Usage and interaction behavior on the platform

f. Usage Information

We may collect information about how you use Sellmato, including:

• Pages visited

• Features used

• Clicks, interactions, and navigation behavior

• Referral source

• Time spent on the website or platform

g. Communications and Support Data

If you contact us, submit a request, or communicate with our team, we may collect:

• Messages and inquiries

• Support tickets

• Feedback and survey responses

• Other communications you send to us

2. How We Use Your Information

We use your information to operate, improve, and secure Sellmato and to provide a better experience across the platform.

We may use your information to:

• Create and manage your account

• Provide access to the Sellmato platform

• Enable storefront, product, and account functionality

• Facilitate platform interactions and transactions

• Support creator, merchant, customer, and regional workflows

• Communicate with you about your account or our services

• Provide customer support and respond to inquiries

• Improve our platform, features, and user experience

• Monitor platform performance, security, and integrity

• Personalize content, product visibility, or platform experiences

• Send updates, product announcements, and service-related notices

• Comply with legal, regulatory, or operational obligations

• Prevent fraud, misuse, abuse, or unauthorized access

We will only process your personal data where we have a valid legal basis to do so, including where it is necessary to provide our services, fulfill our legitimate interests, comply with legal obligations, or where you have given your consent.

3. How We Share Your Information

We do not sell your personal data.

However, we may share information in limited circumstances where necessary to operate the platform or comply with legal obligations.

We may share your information with:

a. Service Providers

Third-party providers who help us operate Sellmato, such as providers of:

• Hosting and infrastructure

• Analytics and diagnostics

• Payment and payout services

• Customer support tools

• Security and fraud prevention systems

• Communication and email delivery tools

b. Platform Participants

Depending on how you use Sellmato, some information may be visible or shared across the platform to enable commerce and collaboration—for example between creators, merchants, customers, or regional partners.

c. Legal and Regulatory Authorities

We may disclose information where required to do so by law or where necessary to:

• Comply with legal obligations

• Respond to lawful requests

• Protect our rights, users, or platform

• Prevent fraud or abuse

d. Business Transfers

If Sellmato is involved in a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your information seriously.

We implement appropriate technical, administrative, and organizational measures designed to protect your personal data against unauthorized access, misuse, disclosure, loss, alteration, or destruction.

These measures may include access controls, system monitoring, secure infrastructure, and internal operational safeguards. While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to:

• Provide our services

• Maintain your account

• Support transactions and platform activity

• Resolve disputes

• Enforce our agreements

• Comply with legal, tax, accounting, and regulatory obligations

When your data is no longer needed, we will take reasonable steps to securely delete, anonymize, or de-identify it where appropriate.

6. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data.

These may include the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict certain types of processing

• Request transfer of your personal data

• Withdraw consent where processing is based on consent

• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the contact information below.

7. Cookies and Tracking Technologies

Sellmato may use cookies and similar technologies to improve website functionality, understand user behavior, remember preferences, and enhance the overall user experience.

Cookies may help us:

• Keep you signed in

• Remember preferences

• Analyze traffic and performance

• Improve usability and platform experience

• Support security and fraud prevention

You may be able to manage or disable cookies through your browser settings, although doing so may affect how parts of the website function.

8. International Use

Because Sellmato may support users, transactions, and platform activity across multiple regions, your information may be processed or stored in countries outside your country of residence.

Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with relevant data protection laws and appropriate safeguards.

9. Children’s Privacy

Sellmato is not intended for children under the age required by applicable law to use our services without parental or guardian consent.

We do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal obligations, or privacy practices.

When we make changes, we will post the updated version on this page and revise the “Last Updated” date above. We encourage you to review this Privacy Policy periodically.

Your continued use of Sellmato after any updates may constitute acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

Email: Info@sellmato.com
Address: Sellmato LLC, 30 Wall Str, New York, NY 10005, United States
Company Name: Sellmato